Ask in your own words. MIRA understands and responds instantly, from checking your balance to managing or issuing new cards. MIRA makes banking faster and simpler.
Intelligent.Conversational.Always available.
Balances, cards, rewards and more. MIRA handles it in one simple chat.
MIRA keeps growing. Most capabilities shown here are live today, and new ones are added continuously. If a feature isn't available to you yet, it will be added to your channel very soon.
Ask about your spending and MIRA will turn it into clear charts with simple & friendly tips.
Spending overview
Last 12 months
Spending overview
Last 12 months
Tip · a couple of subscriptions overlap, dropping one could save you a little each month.
Illustrative example. Your real charts and tips are generated securely from your own activity, only after verification.
Three core strengths define MIRA, it knows you, responds instantly, and acts on your behalf, securely. And a human is always one step away.
MIRA understands each request and remembers your history & your conversation so you never repeat yourself.
Natural, human-like answers around the clock, in English, Arabic or French, whatever feels right.
Securely completes authorised actions such as balances, card freezes and card requests, after one-time-password verification.
Get human support when requested with full access to your chat history.
Secure by design. Every account action is protected by one-time-password and bank-grade verification before any personal data is shown.
Trained deep on banking and governed by strict guidelines, MIRA stays helpful, accurate and safely on-topic.
Trained exclusively on banking products, services, policies and customer journeys to deliver accurate, trusted assistance.
Operates within strict governance, answering only banking-related queries and avoiding topics such as politics, religion and medical advice.
Real feedback from Credit Libanais clients using MIRA every day.
MIRA feels like having a personal banking expert with me 24/7. Every question I ask is answered instantly, clearly, and accurately. It saves me so much time, and I always get the information I need without having to search or wait.
What impressed me most about MIRA is how natural the conversation feels. Whether I ask in English, Arabic, or French, I receive fast, detailed, and accurate answers. It's incredibly easy to use and makes banking much simpler.
I was surprised by how knowledgeable MIRA is. From explaining my card benefits to answering detailed banking questions, the responses are always quick, precise, and easy to understand. It's one of the most useful digital banking services I've ever used.
MIRA delivers exactly what I need: instant answers, clear explanations, and accurate guidance. It's fast, reliable, and always available. Instead of calling customer service, I simply ask MIRA and get the answer within seconds.
MIRA has completely changed the way I interact with my bank. It's fast, intelligent, and incredibly intuitive. I get accurate answers in seconds, making every banking task easier and more convenient.
I love how effortlessly MIRA understands my questions. Whether I need information about my cards, banking services, or account features, the answers are always clear, detailed, and available instantly in my preferred language.
The speed and accuracy are remarkable. MIRA gives me the confidence that I'm receiving the right information every time, without waiting for an agent. It feels like having a dedicated financial assistant in my pocket.
Simple, intelligent, and always available. MIRA combines the convenience of AI with the expertise of a banking professional. It's the quickest and easiest way to get trusted answers whenever I need them.
MIRA keeps growing. This is what is being built now.
MIRABill and payment reminders, recurring charges that go up, low balance and suspicious transactions. MIRA will tell you before you ask.
Card expiry, payment due dates, low balance, points expiry and suspicious transactions, sent to you on your channel.
Card-to-card and IBAN transfers, top-ups and other journeys completed inside the conversation.
Instagram, Facebook and Telegram, so MIRA is wherever you already are.
MIRA stands for My Intelligent Responsive AI Assistant. It is the conversational assistant of Credit Libanais and Wink Neo. Ask in your own words and get an instant answer, any time.
Everyday banking: balances, card details and benefits, freezing or cancelling a card, transaction history, the nearest branch or ATM, applying for a card, Spectrum Rewards guidance, how-to videos, and a human agent whenever you need one.
On WhatsApp, in the C app by Credit Libanais, in the Wink Neo app, on the web chat, and through the chat widget on the Credit Libanais and Wink Neo websites.
English, Arabic and French. MIRA detects the language you write in and replies in the same one. No setting needed.
Yes. Every day of the year, on every supported channel.
For anything sensitive, such as your balance, transactions, card details or a card cancellation, MIRA sends a one-time password to your registered number. Inside the C app and the Wink Neo app your session verifies you automatically.
Yes. MIRA follows Credit Libanais security and privacy standards. Sensitive actions always require one-time-password verification, and no personal data is shown before it.
MIRA connects you to a Credit Libanais support agent who sees your full conversation, so you never have to repeat yourself.
Politics, religion, medical advice, general topics outside banking, and transfers or payments to third parties.
Yes. MIRA guides you to freeze or cancel the card immediately and, if needed, connects you to support urgently.
Yes. MIRA explains how you earn points and guides you through every redemption: travel bookings, e-vouchers, the rewards catalog and cashback. Miles conversion is coming soon.
One message away, scan the code or tap below. MIRA is online now, 365 days a year.
Scan to chat on WhatsApp
wa.me/96178746629
A 40-second tour. Sound is optional.
